Jobs in Buckinghamshire Oxfordshire - Recruitment Consultants - Oxby and Shadbolt | Office Support

Position

Salary

Job Description

Marketing

Executive

Aylesbury

£25,000

£30,000

A highly focused individual is required to provide a first class Marketing Campaigns service to the B2B and Indirect Channel of a large Telecommunications Company.

A confident, proactive and creative personality willing to take the initiative will be essential to enable the candidate to drive the campaign programme in conjunction with a range of people and teams - to deliver innovative, successful campaigns.

With previous Campaign design and management experience, ideally within the B2B or Indirect Channel sectors, the candidate will be able to demonstrate strong project management skills and will be able to manage the planning and roll out of key tactical marketing campaigns. Skilled resource planning and prioritisation to meet commitments in a continually changing environment will be a key requirement.

This position provides the successful candidate with the opportunity to leverage and develop existing skills whilst gaining further experience.

Job Description:

*Design and manage relationship marketing campaigns, preparing direct mail and follow up by either the sales team, or telemarketing organisation.

*Support the Indirect Channel through Joint Campaigns, online portal, Co-Op funding, collateral, promotions and incentives.

*Manage a database, working with other relevant teams in the organisation to ensure that this contains relevant and clean customer and prospect data

*Work with the Marketing Operations team to maintain the brand image throughout the organisation, from printed material to the web, including internal correspondence with regard to fonts, colour and style etc.

*Work within the Marketing Operations team to brainstorm and define concepts and messaging.

*Work closely with the Product, Product Marketing and Field Sales teams to deliver strong, solutions based, campaigns

*To work closely with other areas of the business such as customer support to identify areas where marketing can input and aid customer retention e.g. researching cancelled customers

*To support account managers and help with relevant customer retention and acquisition campaigns

*Working with product management to produce product marketing materials/data sheets etc.

*Evaluating marketing campaigns for ROI

*Carrying out market research and customer surveys to assess demand, brand positioning and awareness

*Monitoring competitor activity

*Scheduling resources to meet objectives

About you:

*An excellent organiser with good communication skills

*Creative and have the ability to design

*Capable of working with minimum supervision, on own initiative and manage/motivate others

*Able to prioritise work, respond quickly and accurately and to meet tight deadlines

*IT skills: Microsoft Word, Excel and PowerPoint, some use of graphics DTP programmes would be of benefit e.g. Quark, Photoshop. Experience of Salesforce contact management system, or similar, would be favourable

*Innovative, enthusiastic, creative, motivated, flexible and adaptable. Must be proactive

*First class writing skills and excellent attention to detail are essential

*Experienced Marketer, preferably within the *IT/ISP/Telecomms sector.

*Experience in both B2B and Indirect Channel environments

*A marketing qualification is desirable but not essential

Provisioning

Co-ordinator

Oxford

£17,000

£18,000

Duties & Responsibilities:

*Order Processing

*Providing back-up cover for Fax system

*Arrange delivery of equipment to suppliers

*Interaction with customers and suppliers

*Co-ordinating business activities with other departments

*Assisting in arranging weekly meetings

*Dealing with customer enquiries

*Tracking orders

*Producing necessary documentation

This is a full time role working 37.5 hours per week. My client offer 25 days holiday, pension scheme and plenty of free parking.

About you: The ideal candidate must have a proven track record in providing first class customer care as well as strong administration skill. You will also thrive in a busy environment.

Sales

Support

Administrator

Aylesbury

£19,000-

£21,000

Company Profile: A truly fantastic opportunity has arisen working for a large and highly successful organisation. My client is a dynamic business with ambitious plans for future growth. They are now seeking to appoint a talented Sales Support Administrator to assist a very busy, lively team.

Overall Job Role:
To support the Heads of sales and the sales team in retaining and developing revenue via the existing customer base and where requested support in developing new prospects / opportunities. To further support the Heads of sales with the smooth running of the sales office in terms of managing customer enquiries, general facilities and reporting of data back to the business.

Specific Duties and Responsibilities:
• Ensure accurate upkeep of vertical customer information ensuring all information is relevant, accurate and updated accordingly.
• To assist Heads of sales in support of day-to-day running of the sales team including: salesforce completion, Pipeline reporting, sales figures, weekly and monthly reports.
• To assist the ACM with chasing day-to-day customer issues such as billing and provisioning.
• To assist the ACM in the completion of the ‘SOR’ and customer ‘order forms’ as directed by the Heads of sales.
• To assist the ACM in the completion of customer/prospect quotes as required by your Head of sales.
• To ensure all department work is covered in situations of staff illness and holidays.
• To assist with various other reporting mechanisms that the business requires as designated by your Head of sales.
• To ensure that any customer issues or requests are either personally dealt with escalated to a suitable department or person, whilst keeping the customer up-to-date on the progress or handover.
• Manage marketing data, coordination and distribution of leads between telemarketing and account managers.
• To assist the account manager in sourcing prospect information for marketing and lead generation purposes
• To work closely with the order management, sales and Account managers in resolving
• customer issues that are impacting the work in progress report.
• Any relevant tasks as deemed appropriate by and directed by your Line manager.

About You:
• Customer service orientation
• Demonstrate knowledge of products/ services/processes & actively look to improve these beyond the minimum required
• Maintain good relationships with customers/ giving a consistently positive image
• Follow organisation procedures for dealing with customers
• Be able to work to tight deadlines under pressure
• Have good customer facing and communication skills (oral, presentation, written) be smart
• and presentable
• Demonstrate from past experience ownership of a problem/situation through to resolution/completion
• Teamwork

Property

Adminstrator

High

Wycombe

£17,000-

£19,000

Client Profile: My client is a leading organisation based in central High Wycombe. They are currently experiencing an exciting period of growth and are therefore seeking to strengthen a vital internal department with the appointment of a Property Administrator.

This is a fantastic opportunity to gain experience within an interesting and fast paced team.

Job Profile: To ensure the best sale price is achieved for the property in the quickest time possible.

Duties & Responsibilities:
*Arranging for property to be cleaned & cleared
*Ensuring panel valuers are used & assessing the valuations
*Setting marketing, guide and reserve prices
*Regular reviews of visits and feedback from interested parties
*Varying marketing strategies checking the property is being correctly marketed
*Assessing remedial works on the property
*Accepting offers within agreed mandates, referring others
*Setting deadlines for offers, exchange of contracts and completion
*Monitoring performance against agreed service standards of third party companies
*Reviewing appraisals and placing properties in auctions
*Resolving complex title and rights of access issues
*Identifying possible valuer’s and solicitor’s negligence claims
*Involvement with Title Insurance Claims
*Working and checking both repayment and completion statements
*Processing sale proceeds
*Liaising with defaulting borrowers
*Working to Agreed Service Standards

About you: The ideal candidate will have proven administrative experience with a real eye for detail. The working hours are 37.5 per week, Monday-Friday. My client also offers excellent benefits including:-

*Competitive holiday entitlement
*Study support scheme
*Free Life Assurance

Administrator

Aylesbury

£16,000-

£18,000

Company Profile: A highly acquisitive, rapidly expanding organisation with ambitious plans for future growth. Offering employees real opportunities for progression within a friendly corporate environment.

Duties & Responsibilities:
*Order Processing
*Providing back-up cover for Fax system
*Arrange delivery of equipment to suppliers
*Interaction with customers and suppliers
*Co-ordinating business activities with other departments
*Assisting in arranging weekly meetings
*Dealing with customer enquiries
*Tracking orders
*Producing necessary documentation

This is a full time role working 37.5 hours per week. My client offer 25 days holiday, pension scheme and plenty of free parking.

About you: The ideal candidate must have a proven track record in providing first class customer care as well as strong administration skills. You will also thrive in a busy environment.

Sales

Administrator

Nr Aylesbury

£12,000 -

£14,000

Company Profile: This is a fantastic opportunity to join a large, prestigious corporate organisation based near Aylesbury. Our client are experiencing a rapid period of growth and are therefore seeking to appoint a bright, enthusiastic administrator to support their Sales department:-

Duties and Responsibilities:
* Managing the incoming e-mails
* Dealing with queries and complaints
* Updating spreadsheets
* Preparing reports
* Detailing absences
* Updating internal sales material

About you:
* At least six month previous administration experience within a busy department
* Able to organise your own workload
* Proactive approach
* Detail oriented and a team player
* IT literate including Word,e-mail and Internet.

My client offers excellent benefits including:-
* 25 days holiday
* BUPA heartache
* Pension

Account

Executive

Aylesbury

£17,000-£26,000 ote

Company Profile: My large, highly successful client based near Aylesbury require an Account Executive to develop new business from the existing customer base.

The successful candidate will have a consistent track record of success in sales achievement, building high effective customer relationships and be sales hungry and dynamic with excellent CRM skills to drive the business to achieve excellence.

Key Responsibilities:
*Plan and prioritise personal sales activity and customer contact towards achieving agreed targets
*Plan and manage personal business portfolio according to an agreed market development strategy
*Manage product/service mix, pricing and margins according to agreed aims
*Maintain and develop existing customers through sales methods, and relevant internal liaison, to optimise quality of service, business growth and customer satisfaction
*Maintain and update the CRM database
*Monitor and report on competitor activity
*Provide Monthly/Quarterly forecasting for a specific target sector
*Work alongside the marketing team

My client offer excellent benefits including 25 days holiday. The role will offer a basic salary of £15,000-£20,000 with additional commission depending on performance.

Internal

Sales

Executive

Nr Aylesbury

£17,000

Company Profile: Our client are a leading technology based organisation situated near Aylesbury. They offer a fantastic working enviornment with real career progression opportunities.

Duties and Responsibilities:
* Dealing with incoming Sales Enquiries via e-mail, fax and telephone
* Providing a basic level of technical advice to potential clients
* Advising customers of pricing and providing quotations when required
* Ensuring that correct billing arrangements are made
* Maintaining high levels of sales skills to ensure targets are met and exceeded
* Managing proactive steps to deliver new customers and secure the tenure of customers wishing to deconnect from the services.

About you:
* At least two years experience within a sales/customer service environment
* Used to working at all levels with a wide customer base
* Good communicator
* Enthusiasm for the IT

Benefits:
* 25 days holiday
* BUPA
* Pension
* Death in service

Office

Administrator

Oxford

£17,000

Company Profile: Our client is the market leader in their sector and have an annual turnover in excess of £50 million. Due to their continued success they are now seeking to strengthen the team with the appointment of an experienced administrator.

Job Description: My client is seeking an experienced administrator to take responsibility for a variety of sales support tasks.

Duties and Responsibilities:
*Dealing with daily stock queries

*Advising customers of shortages and producing daily reports

*Dealing with incoming customer calls

*Producing monthly sales reports

*Prepare forecast information

About you: My client are seeking a candidate with a 'can do' attitude who has previous administrative experience in a busy office. The ideal candidate must be able to work on their own initiative as well as part of a team.

Office

Administrator

South

Oxon

£12,000

Client Profile: Based within south Oxfordshire, our client is a successful European retailing organisation with a turnover in excess of £7million. Due to an internal promotion a role has now arisen for an office administrator to provide support in the UK head office.

Duties & Responsibilities:
*Raising credit notes

*Answering incoming calls

*Dealing with incoming and outgoing post

*Filing

*Ad-hoc office duties as required

About you:
*Excellent communication skills
*Accurate data entry skills
*Good attention to detail
*It literacy in Word and Excel

Customer

Service

Advisor

High

Wycombe

£15,000

£17,000

Company Profile: Our client is a leading organisation based in central High Wycombe . They are positioned within one of the fastest growth market segments and the success of 2006 is set to continue into 2007. Due to continued business wins they are now keen to strengthen their Customer Service team with the appointment of a Customer Service Advisor.

Job Description: This is a central role to the organisation and the team pride themselves on providing only the best level of customer care to their clients.

Duties and Responsibilities Include:
*Answering incoming calls
*Efficiently dealing with customer queries
*Producing all necessary documentation
*Producing reports for management
*Keying, processing and indexing incoming work
*General administration

About you: My client aim to offer a progressive working environment in a supportive setting. They will offer full training and mentoring and in return are seeking a candidate with the following skills:-

*Excellent communication and self management skills
*Previous experience with a customer orientated environment
*Good planning and prioritisation skills
*Positive, flexible approach to change and new ideas
*Good telephone manner

My client also offer an excellent benefits package including:

*Competitive holiday entitlement
*Annual discretionary bonus scheme
*Study support scheme
*Free life insurance

Collections

Officer

High Wycombe

£15,000-

£17,750

Client Profile: Based within central High Wycombe , our client is a highly prestigious, rapidly expanding corporate organisation who offers excellent career progression opportunities.

They are currently seeking to appoint a number of Collections Officers to work within their modern head office.

Duties & Responsibilities: The main responsibility of the Collections Department is the collection of all outstanding mortgage payments. This will involve:-

*Contacting customers whose accounts are in arrears by telephone if possible, to establish the reason for arrears and agree a course of action
*Handle post for mortgage accounts and ensure letters are responded to within 48 hours
*Handle incoming calls*Establish and update customer records to reflect all communication
*Ensure daily productivity and activity targets are met
*Ensure different types of loan accounts are appropriately actioned
*Agree agreements, taking into account ability to pay and level of arrears
*Maximise payments

About you:The collections department is a close knit team. Operating within a fast moving and challenging environment, candidates will need to be versatile team players. You must be cool under pressure and maintain a high standard of work.

You will also have:-
*Excellent communication skills
*Accurate data entry skills
*Good attention to detail
*Ability to use your own initiative

The starting salary for these roles is £14,500 - £15,500 increasing to £17,750 after the successful completion of 6 months training. In addition to a competitive salary my client also offers:-

*Competitive holiday entitlement
*Annual discretionary bonus scheme
*Study support scheme
*Free life insurance